Two decline reasons
The purpose of this document is to descibe the possible decline reasons privided in the response ofPOST /order and POST /order_intent in greater detail.Enums and descriptions
TOO_HIGH_RISKThe order was deemed too risky to approve. This could be due to factors like the buyer's credit history or the nature of the transaction.
BUYER_LIMIT_EXCEEDEDThe buyer has exceeded their limit set by our system. This means they currently have outstanding balances or orders that surpass the maximum amount they are allowed.
BUYER_NOT_FOUNDOur system could not locate the buyer's information. This could happen if the buyer is not registered or if there's an error in the information provided.
BUYER_ADDRESS_DEVIATIONThe address provided by the buyer does not match the one on record. This could indicate potential fraud or data entry errors.
BUYER_INFO_INCONSISTENTThere are inconsistencies in the buyer’s information, eg. mismatches in name, address, or other vital details.
BUYER_AUTHENTICATION_FAILEDThe buyer failed to pass our verification process.
FRAUD_CHECK_NOT_PASSEDThe transaction did not pass our fraud detection checks
CREDIT_CHECK_FAILEDAn error occured during the credit check. Will be monitored and investigated.
EXCEPTIONAn exceptional or unusual situation occurred that doesn't fit into standard rejection categories.
SERVICE_UNAVAILABLEOur service was temporarily unavailable when the order was placed, possibly due to system maintenance or technical issues.
BUYER_IN_ARREARSThe buyer has outstanding, overdue debt that needs to be paid first.
DECLINED_IN_VERIFICATIONThe order was declined by Risk Engine after the verification process, most likely for fraud reasons.
UNDEFINEDThe reason for rejection is not defined or is unclear. Should not happen.
INVALID_LEGAL_REPThe legal representative of the buyer company is not valid or recognized.
ORDER_EXCEEDS_MAX_INVOICE_AMOUNTThe total amount of the order exceeds the maximum invoice amount we can process.
SE_SOLE_TRADERThis reason is specific to sole traders in Sweden (SE), indicating an issue with their eligibility for our services.
INVALID_ORDER_DATAThe order data submitted is invalid or incomplete, making it impossible to process the order against a funding provider (Kredinor). Normally we catch these types of errors on our side first, and return an error response to the merchant instead of rejecting the order.
INVALID_ORDER_DATA_TOTAL_AMOUNT_MISMATCHThe total amount in the order data does not match with our calculations or expectations.
INVALID_ORDER_LINE_ITEM_DATA_AMOUNT_MISMATCHThere's a mismatch in the amounts listed in individual line items of the order.
MERCHANT_LIMIT_EXCEEDEDThe merchant has exceeded their limit for transactions or credit with our service.
ORDER_BELOW_MIN_INVOICE_AMOUNTThe total amount of the order is below our minimum invoice amount threshold.
ORDER_EXCEEDS_MAX_INVOICE_AMOUNTThe total amount of the order is more than our maximum invoice amount threshold.
BUYER_NOT_SUPPORTEDThe buyer is from a region, sector, category or type that we do not support or provide services to.